1. How can I obtain a product sample?
After price confirmation, we can provide samples. Existing mould samples are free of charge. For custom samples, a fee applies which may be refundable based on order quantity (typically 10K units). Shipping costs are covered by the buyer.
2. What types of logo designs can be applied?
We offer a wide range of options including embossed, debossed, laser engraving, printing, color fill, etching on metal, hot pressing (gold/silver), sublimation, and embroidery.
3. How do I start a custom design project?
Simply provide your inquiry and logo design. Our professional designers will create an effective design layout via AI or CorelDraw for your approval.
4. What is the standard lead time for production?
Sample production typically takes 7-10 days. For mass production, the timeline is generally 15-25 days depending on the order complexity and quantity.
5. What shipping methods are available?
We offer Express delivery (4-7 days), Air shipment (7-15 days), and Sea shipment (20-45 days) through professional forwarders.
6. What are the payment terms for orders?
Our standard terms are a 30% deposit via TT, with the remaining balance to be paid before shipment.