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Frequently Asked Questions
Can I get a free sample before placing an order?
Yes, we provide free samples for quality checking to ensure the product meets your expectations.
What is the typical lead time for production?
Our standard production time is 12-15 days after the formal order is placed and artwork is approved.
Do you have a minimum order quantity (MOQ)?
We have no minimum order quantity request; we can produce even a single piece (MOQ: 1 pcs).
What materials and plating options are available?
We work with brass, bronze, copper, zinc alloy, and iron. Plating options include gold, silver, nickel, antique finishes, and dual-tone plating.
How do you handle urgent orders?
We provide priority handling for urgent orders to meet your tight deadlines without compromising on quality.
What happens if the products are defective?
We offer free replacement for any shortage or defective products caused by our production process within 90 days.
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