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Frequently Asked Questions
Can I get product samples before ordering?
Yes, to obtain samples, please contact our team. We can provide approval samples on request before starting full production.
Do you have a product catalogue?
Yes, we have a comprehensive catalog. We specialize in customized products, so feel free to contact us for specific requirements.
How can I track my shipment?
Once your order is shipped, we will send you a shipping advice on the same day with all the tracking information.
What materials can be plated?
As a general rule, we can plate materials such as Brass, Copper, Iron, and Zinc alloy in our facilities.
Are you a factory or a trading company?
We are factory direct sales, ensuring competitive pricing and strict quality control over the entire production process.
What guarantees do I have for my order?
We have been in business since 2007. If the product does not meet your strict requirements, we provide a full after-sales service, including immediate refunds or remakes at no extra cost.
TOP Crafts
